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Click to add WeChatIn order to continuously improve the sales and external service capabilities, the company further implements the company's "marketing interconnection", "market internationalization", "manufacturing service", "development innovation" and "management" In line with the modernization "Five Modernization Strategy", Xinhai Mining launched a comprehensive assessment of its sales business capabilities. This assessment adopts an assessment system that combines comprehensive written examinations, mock interviews and other methods to improve the comprehensive quality of the company's sales staff so as to provide customers with more professional and high-quality services.
According to the relevant provisions of the company's "Sales Performance and Business Ability Assessment System", the company conducted a comprehensive written examination for all sales personnel. The content of the written test covers a wide range of knowledge and has many types of questions, including information processing, business knowledge, technical knowledge, etc., helping sales staff to continuously enhance their understanding and professionalism of the company's products and services, so as to better Serve customers efficiently.
The written test assessment results truly and objectively reflect the sales staff’s business capabilities and levels from all aspects. It not only proves the sales mastery of professional knowledge, but also provides the company with targeted business training and sales in the next step. A good foundation has been laid for management work.
After passing the comprehensive written examination, all sales staff participated in the mock interview assessment. Chairman Mr. Zhang Yunlong led the managers of each business department and leaders of relevant departments to conduct the assessment. and assessment.
The interview assessment is mainly based on real-life exercises, covering company introduction, technical advantages and qualification introduction, process flow chart explanation, innovative equipment and < strong>Process introductionAnd other aspects, simulate a variety of real-life situations.
During the assessment process, the assessor asked questions from multiple angles, focusing on the scenarios and problems that may be encountered in actual meetings, focusing on whether the sales staff have commercial sensitivity and whether they can effectively grasp the situation. Customer difficulties and truly understand customer needs, so as to better serve customers.
After a series of assessments, Chairman Zhang Yunlong and each assessor evaluated each person based on their excellent professional qualities and rich practical experience. A salesperson put forward constructive suggestions on his shortcomings, helping the salesperson cultivate the awareness of thinking from the customer's perspective, and win the recognition of customers with more professional technical knowledge and a service attitude that effectively solves practical problems for customers.
The comprehensive assessment of Xinhai Mining's sales business capabilities aims to continuously strengthen the business capabilities of all sales staff, follow changes in market demand and customer needs, and continuously improve service quality and capabilities.
In recent years, Xinhai Mining has deepened its own transformation and upgrading, and continued to implement the "Five Modernization Strategy". In terms of management modernization, Xinhai Mining promotes international reengineering, with the purpose of improving service quality, constantly improving its own structure and management methods, ensuring the orderly conduct of all company affairs, and realizing professionalization, data-based and refined operation management change.
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